Last Updated: December 19th, 2016
NOTE: We support the Google Chrome, Apple Safari, Firefox, and Microsoft Edge web browsers. These browsers will also work on mobile (smartphones) for account signup. The Visual Vocal web portal is not yet mobile optimized. Because of this, you will need to use the portal on the desktop.
Sign-up and user accounts
- We do not currently expose the ability to delete a user account. If you need to delete an account, please contact us at email@example.com . You can remove an account from a particular project but the user's credentials will remain within the Visual Vocal system.
- We have found issues where various Chrome extensions adversely interact with the Visual Vocal web portal. If you are consistently experiencing performance issues on the web portal, we recommend disabling your browser extensions.
- It may at first seem tricky to get to your content for a V|V, to open the scenes and display hotspots. Here are the steps:
- Click on the appropriate project in the left navigation pane.
- Click on "V|Vs" in the left navigation pane.
- Select the desired V|V in the central list area
- Click on "SCENES" in the left navigation pane.
- Alternatively, you can select "Open" from the overflow menu at the top of the Details pane.
Mobile VR app
- If you have Rotation lock (also called Screen-rotation lock) turned on, on your device, the Visual Vocal mobile VR app may not run correctly. You will need to turn off rotation lock.
- When you first run the Visual Vocal mobile VR app, it will ask to access your microphone. Not enabling the microphone will prevent you from making audio recordings. To re-enable the microphone, open the Settings feature on your phone (not within the Visual Vocal app) and search for microphone. You should then see a list of applications and their associated microphone access policies. Make sure to turn on the microphone for Visual Vocal.
- For a detailed list of other issues that may occur with the Visual Vocal app, refer to the article, "Troubleshooting The Mobile VR Smartphone App."