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Troubleshooting the mobile VR smartphone app

Last updated January 3rd 2017

  • Rotation lock:
    • If you have Rotation lock (also called Screen-rotation lock) turned on, on your device, the Visual Vocal mobile VR app may not run correctly. You will need to turn off rotation lock. On IOS (iPhone), to access the slide-out menu, you need to pull from the sides of the phone even when the phone is in portrait:
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  • Microphone access:
    • When you first run the Visual Vocal mobile VR app, it will ask to access your microphone. Not enabling the microphone will prevent you from making audio recordings. To re-enable the microphone, open the Settings feature on your phone (not within the Visual Vocal app) and search for microphone. You should then see a list of applications and their associated microphone access policies. Make sure to turn on the microphone for Visual Vocal.
  • Text is hard to read:
    • Mobile VR apps, including Visual Vocal, typically have to be configured to work with particular VR lens attachments. These attachments can be referred to as Google Cardboard style viewers, given the work Google has done to support smartphone based VR. By default, the Visual Vocal app is configured to work with the Homido mini VR viewer. If you are using a Homido, and text in the app is hard to read, the calibration may have been reset. To calibrate to the Homido refer to the article, "Configuring The Visual Vocal App For The Homido VR Viewer." If you wish to use a different VR viewer, refer to the article "Configuring The Visual Vocal App For Other VR Viewers."
  • VR view is squeezed to only fill half the screen:
    • If you find that your VR view on IOS devices (iPhone) is abnormally squeezed so that it does not fill the whole screen you may have to go through the following steps to recover from this condition:
      1. Rotate your phone into portrait orientation.
      2. Tap the button labeled either "Exit to Samples" or "Exit to My V|Vs".
      3. Re-open the V|V you previously had open and the display should be shown normally.
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